CH
Cameron H
1 reviews | Active since Feb 2014
18 Oct 2015, 09:17
Lack of Staff
Sunday mornings this store opens at 9am and on the 18th October there were at least 4 people waiting outside. When the store opened everyone was looking to upgrade however there was only 1 staff member working that did the upgrades.<br> <br> How can you open a store on a WEEKEND day and not have sufficient people to service the waiting customers! Even worse you only have 1 and then another one just greeting people and redirecting them to the only person able to upgrade!<br> <br> I'm sorry but this is terrible customer service! Shocking from MTN. I really think it needs to be addressed. People get to the store early so they don't have to wait but with only one person serving its terrible!
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MTN South Africa's replyOfficial
18 Oct 2015, 21:11Hello deadlydiaz1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply18 Oct 2015, 21:11
Official
Hello deadlydiaz1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike