BM
Bernard M
1 reviews | Active since Sept 2011
14 Apr 2015, 16:16
Lack of services
I've been calling 808 for the past 3 months and keep on hold for more than an hour all the time and at time the calls are collected by MTN. I've sent email 3 times and I'm still awaiting for response. Does mtn have sales department only, it so easy to get hold of them and other departments don't respond and the don't have answers. you are always transferred else where. I even when to the MTN store and they cant help. I was refer back to the none existing call centres. I need my statement and to know how my I need to pay to upgrade my contract and activate the account.
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Replies (1)
MTN South Africa's replyOfficial
29 Apr 2015, 13:17Hello Bee@143,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note t hat we have sent you a copy of the last statement generated on your account. We have also sent and email with a breakdown amount payable in order to bring your account up to date and apply for the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note t hat we have sent you a copy of the last statement generated on your account. We have also sent and email with a breakdown amount payable in order to bring your account up to date and apply for the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply29 Apr 2015, 13:17
Official
Hello Bee@143,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note t hat we have sent you a copy of the last statement generated on your account. We have also sent and email with a breakdown amount payable in order to bring your account up to date and apply for the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note t hat we have sent you a copy of the last statement generated on your account. We have also sent and email with a breakdown amount payable in order to bring your account up to date and apply for the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***