SvdB
Shona van den Berg
1 reviews | Active since Sept 2015
04 Sept 2015, 11:34
Lack of service / No feedback
Despite various e-mails querying why BISBES is still activated and charged for on my account despite the service being cancelled in December 2014, no-one bothers to even acknowledge my e-mails let alone provide me with a resolution.
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Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 14:59Hello Shonavd,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the BIS has been cancelled and a credit of R421.04 plus VAT will be passed to your account. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the BIS has been cancelled and a credit of R421.04 plus VAT will be passed to your account. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Sept 2015, 14:59
Official
Hello Shonavd,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the BIS has been cancelled and a credit of R421.04 plus VAT will be passed to your account. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the BIS has been cancelled and a credit of R421.04 plus VAT will be passed to your account. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***