Lack of Service - MTN Direct

<p>I am extremely unhappy with MTN... i renewed my contract in February (which i am regretting now) and i got the Samsung A7 2017 from MTN Direct, around 2-3 weeks ago, it just died, no warning no issues, it just died. </p> <p> </p> <p>So i called MTN direct and i was given the run around, eventually they told me its and issue with the phone and a replacement would be given (thanks for the headup, so i've now lost everything on the phone) i am still awaiting a replacement, i keep leaving message for Nadine from MTN direct to call me, as ive been told i have to deal with her and apparently no one else is allowed to assist me! She has yet to be bothered to call me let me know whats happening, It just unacceptable, once again i was told i would be called by close of business yesterday... was i called? No i was not, i have been a MTN customer since 2008... almost 20 years, for what... bad service! </p> <p> </p> <p>I would like to know when this is going to be sorted out??? And i would like to know why Nadine couldnt be bother to call me and give me and update! Its called service 101 MTN.... which is clearly not a concern of yours! </p>