Lack of service MTN

My business is solely dependent on my cell phone and over the past few months, I have been unable to activate my voice mail or receive any notifications of missed calls or messages.

My cell phone provider is MTN, and I have had an account with them for ± 5 years. Out of the blue, my voice mail and missed call notifications had ceased working 3 months ago.

I have been to six or seven MTN stores hoping to rectify the problem, lodged over 20 calls to the call centre only to be told every time my complaint has been escalated. I even drove to MTN head office to lodge my complaint but could not get past the receptionist.

I have had numerous clients relate to me that they had called and left messages that I had not returned. As my business is totally reliant on my integrity in servicing my client base, not returning calls is forcing my clients to seek services from alternative companies in a highly competitive market.

I hate to visualise how much business I have lost due to MTN not being able to rectify their incompetence in rectifying my problem. I am spending hard earned money with MTN on a service that is not operational.

The situation that MTN has placed me in is exasperating with zero accountability coming out of MTN.

I now demand that immediate action is taken to resolve my problem