Lack of Service from MTN

I hope this e-mail finds you well, it is will the greatest disappointment that I have to author another e-mail to your office articulating my dis-pleasure I have suffered under the management of my Account by MTN.

Over the weekend my account was suspended for outgoing calls and outgoing text message and to this day it is still suspended, My e-mail below clearly requested that a senior person at MTN is to write me a letter affirming that I will not endure the displeasure and disservice I have in the past few weeks, you have ring me last week to advise me that all is well and I will not be in this position again,

Please carry out my request below and attend to the unrestricting of my account as a matter of Urgency.

Looking forward to hearing from you

From: Madalane, T. (Thabo) Sent: 10 October 2018 10:29 AM To: 'Brendah Mumsie Langa [ MTN South Africa ]' Subject: RE: Iliigal Connection - *****

Dear Brendah,

Thank you for the e-mail.

I am paying for my contract phone through a debit order that goes off every month consistently on the 20th without fail. I do not understand WHY I keep getting these restriction and threatening messages, I need to bring to your attention how much of the inconvenient all this has cost me, I have missed appointments when on the road course I could not make calls or send text messages.

I would appreciate a written letter by a senior person at MTN explaining to me exactly what has transpired , and to provide assurance that I would not experience the dis-service I have suffered under these Circumstance, my personal information that I have entrusted MTN with has been compromised under MTN watch and am now paying the price for that.

I request that this matter be finalise once and for all, I recent spending time on this as it is not my fault.