Lack of service from MTN

<p> 1. I have been trying to claim since 15/04/2016 and to date, have had no response from them (Only the acknowledgement that they have received my claim).</p> <p> 2. I have tried to resend it on 29/04/2016 and still no luck. </p> <p> 3. I have also been trying to contact their call centre for two weeks now, but the call just gets hung up without getting through to any consultant.</p> <p> 4. I have also tried to contact their branches including their service centre at Clear Water Mall and no one seems to take to calls. </p> <p> 5.I have forwarded my complain to MTNSP Complaints Team on 28/04/2016, and have hear nothing from them.</p> <p>The only time I received any correspondence from this company was on 27/04/2016 when they emailed me the bill for me to make a monthly payment</p> <p>6. I have used one of my friend's phone and managed to go speak to a consultant, and whenever I ask to speak to a superrior, the line will be on hold untill it eventually cuts off</p>