Lack of Service for an Upgrade

I cant even say lack of service because there has been non to speak of. I have been trying now for months to upgrade my one contract and convert the other.

The first issue was after going into the branch in RBay and going through all the paperwork I was told that i may have to wait in excess of three weeks for a phone because they had issues with their courier service and that some people were waiting after three months. I told the staff member that i wanted to cancel the upgrade so i could try another channel. It took three weeks just to cancel the request.

I then tried the business call centre - went through the whole thing again after they told me that they had stock in their whouse and could send it asap. I told them to check the status of their courier etc as i had had issues. It then turns out that they were not sure when it would be delivered. Again i cancelled the request.

It is now two months later so i call the call centre - been on hold for 10 minutes and eventually put the phone down.

Does anyone still work at MTN who knows what is going on???? and no I don't want to change service provider I just want this one to operate.