Lack of service delivery

The service delivery of sales agents at the Campus Square branch is lacking. A male sales agent at desk 5 left the branch to purchase food, neglecting to assist an elderly lady who had been standing for over 10 minutes. Meanwhile, sales agent at desk 4 engaged in a personal conversation with a fami**** client. From my observations, only sales agent 4 was actively performing. At the time, there were 10 standing clients in the store.