LACK OF SERVICE BY MTN & MONDO

I am very very disappointed in the customar service from MTN and Mondo I was looking to move all my contracts from my current service provider to MTN,

I app**** online and via phone on 29 January 2024 for a contract at MTN. I was requested to submit documentation by the consultant, I emailed my documentation as requested for the application of the contract to MTN, and the agent indicated that it will be 3 days until feedback can be given.

i have received numerous SMS and email messages requesting that i need to send my documentation to MTN Mondo which i have done as indicated below

to:*** date:Feb 3, 2024, 12:42 PM to:*** date:Jan 30, 2024, 12:22 PM to:*** date:Jan 29, 2024, 3:09 PM

I KEEP ON RECEIVING DAILY SMS AND EMAIL ASKING FOR THE DOCUMENTATION TO BE UPLOADED

I PHONED MTN CUSTOMER CARE ON THE 06TH OF FEBRUARY AND THE CONSULTANT INFORMED ME THAT ALL MY DOCUMENTATION HAS BEEN UP LOADED ON THE SYSTEM SHE CAN NOT UNDERSTAND WHY I HAVE NOT RECEIVED ANY FEEDBACK

Due to your lack of completing/approving this contract within 3 to 5 days as said by MTN consultant, and it now has reach 15 days I am very worried on what the level of service will be in the future or if there will be any I find the service from MTN and Mondo nothing but poor, due to the lack of response and assistance i think that i will have to be taking my business to another provider