Lack of Service and Response....still
<p>I'm posting this again because my previous 2 complaints have received 0 response except an automated response here. I just want to make an arrangement to settle my account.</p> <p> </p> <p>I have 2 numbers with them. Both these contracts have expired with amounts still owing on them. I contacted MTN on the 22nd of February to migrate these numbers to prepaid and make an arrangement to pay off the amount owing. I received a response saying that this cannot be done. I responded saying that this is incorrect as it was done last year November on my 3rd number. To which I received a response that it can't be done. I went back and forth 5 times with MTN explaining to them that it has been done before on my account. The only response I receive is that it can't be done. In my last email I requested for the agent to please look into my account and not reply with a generic "it can't be done." This email was sent on the 16th of March, 20 days ago. I have yet to receive a response. The agents who just provided me with a generic response without reading my previous mails or looking into my account were:</p> <p> </p> <p>-Blessing Melk</p> <p>-Nonhlanhla Zwane</p> <p>-Jack Phiri</p> <p>-Kholofelo Sethibela</p> <p> </p> <p>All I want to do is get these numbers on Pay As You Go so I can pay off what is owed without accruing large monthly costs. I do not wish to use these numbers. I just want to settle this account</p>
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that the account should be settled with our legal department before the number can be migrated to prepaid,we have sent an urgent request to our legal department to contact with regards to the amount that should be paid for the account to be migrated to prepaid.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that the account should be settled with our legal department before the number can be migrated to prepaid,we have sent an urgent request to our legal department to contact with regards to the amount that should be paid for the account to be migrated to prepaid.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thanks for your reply.
This is the response I've been getting but it isn't correct. I had another contract with you, ********** 157, which was migrated to prepaid last year November while there were unsettled amounts on this very same account. Why can it be done then but not now?
As I said, I don't want to use the numbers. I'm just being charged about R500 a month for these numbers. That means whatever arrangement I make will be difficult to pay off as every 2 months R1000 will be added to my bill.
If you could cancel a number in the past under the same circumstances why can't you do the same now?
Thanks for your reply.
This is the response I've been getting but it isn't correct. I had another contract with you, ********** 157, which was migrated to prepaid last year November while there were unsettled amounts on this very same account. Why can it be done then but not now?
As I said, I don't want to use the numbers. I'm just being charged about R500 a month for these numbers. That means whatever arrangement I make will be difficult to pay off as every 2 months R1000 will be added to my bill.
If you could cancel a number in the past under the same circumstances why can't you do the same now?