Lack of service and query resolution

<p>My mother has been struggling to get assistance to resolve her contractual payment issues. She was advised to deposit the required cash to close her mtn contract and send the evidence. I sent this on her behalf and received various reference numbers but no follow up call to resolve this. The reference number is sent from an automated system that has no contact details in the signature so there is no person to contact to resolve this issue. MTN continues to attempt to withdraw the inflated ammount from her account, which then "bounces", leaving her with incurred bank costs for the "returned funds". The MTN call centre has no route direct to contract/account managemnt- it seems like it is only relevant for phone/simcard issues.</p> <p> </p> <p>This has gone on for months now.</p> <p> </p>