Lack of service

The service was unpleasant and staff are giving me 3 different explanations to my request. I have 2 sim contracts and lost one which I receive data on, I blocked the sim and still paying for the contract sim. I called MTN call center Saturday to find out if they can move my data to my main sim, consulted adviced yes it possible but I should call Monday as that department is not working on weekends. I than call this morning 16/08/2022 at 7:56am consultant adviced my request can be done but I should call back around 8:15am. Called back at 8:15am got through to a very rude consultant who advised my request can not be done and hung up. Recalled the call center was put through to the relevant department where I was told about extra charges and that my request can be done a that extra charge. Because it's a cancelation of contract. I fail to understand why it is difficult for this request to be processed and as I am paying for the contract month to month. The consultant assisting me advise she will put me through to another department so they can explain everything to me(I take it it's the sales department) call disconnected. Few weeks we I tried to cancel contract when being put to the relevant department call disconnected at all times. I will revise the debit order as my not getting any joy from MTN service desk.