Lack of service a disgrace!!!!

This is the third time I am posting on this platform. I have phoned 808 and held on for nearly 10 minutes to speak to someone before hanging up, its a joke!!!!<br> <br> I have been a loyal client of yours for more than 15 years and will not be treated like ******* any longer. I have been told by an MTN branch that you took my R1100 airtime because I chose to remain loyal to MTN and upgraded my contract, what someone failed to mention was that I had 60 days to use my airtime, really!!!<br> <br> I was saving my airtime for when I traveled overseas, how can you dictate to me when I must use my airtime!!!! I paid for it so I want it back failing that, for the 3rd time in asking, I want a buyout quote so that I can go to Cell C you obviously don't need me as a client!<br> <br> You have my email address I expect a quote within 5 days!<br> <br>