LACK OF SERVICE

So I am trying to get a matter resolved with MTN since 09/06/2020. Today is 10/07/2020. I have more reference numbers than I can keep track of. Each time I call in I need to explain my case over and over, then what is the point of a reference number? If the next person won't even bother reading the notes on the system. I bought data and did not receive "order confirmation", and what does MTN advise, get it from you bank statement! Really now, you guys offered a service, which was paid for by the way, now you cannot assist me by providing me with a "order confirmation". I have written and called and no luck. One consultant after the next, some really rude if you ask me. Yes, I too lost my cool, but come on now, I have been trying to sort the matter since 10/06/2020. Let's see if MTN will bother to react now!