SA
Shanaaz A
1 reviews | Active since Dec 2011
06 Aug 2015, 11:15
Lack of Service
During April 2015, I noticed that my top-account contract had additional billing to it. Upon querying this with MTN i received the following reply: \The package you are is by default an open line
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Aug 2015, 11:13Hello SAnt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you, without any luck. According to our records, there is no cancellation request received. Please resend your request to the email address received previously.
Regarding the usage limit not being activated, this will be forwarded to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you, without any luck. According to our records, there is no cancellation request received. Please resend your request to the email address received previously.
Regarding the usage limit not being activated, this will be forwarded to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply25 Aug 2015, 11:13
Official
Hello SAnt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you, without any luck. According to our records, there is no cancellation request received. Please resend your request to the email address received previously.
Regarding the usage limit not being activated, this will be forwarded to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you, without any luck. According to our records, there is no cancellation request received. Please resend your request to the email address received previously.
Regarding the usage limit not being activated, this will be forwarded to our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica