SR
Soubeka R
1 reviews | Active since Jun 2014
17 Jul 2015, 18:34
LACK OF SERVICE
Funny how they tell us to stop an expired contract we must contact them, but when we actually do call, no one ever answers, just the machine that keeps you on hold.. When we email, no one but the machine responds.<br> <br> Then they still bill you for things you don't even use. <br> We already complained- REF NUMBER ***, REQ:***<br> As well as emailed them ref number [#***4]<br> AND NO ONE RESPONDS.. How can you treat people like they don't exist. Quick to take in new sales, but slow to keep current customers happy.
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MTN South Africa's replyOfficial
27 Jul 2015, 13:15Hello Andre 92th,
Thank you for posting.
Please accept our apologies for the delayed response.
Our records indicate that the number in question was migrated to prepaid per REQ:*** and the contract for the other line has also expired however the contract is now on a month to month basis. The account is also 90 days in arrears.
kindly notify the account holder to contact our customer acre helpline on 808 for the cancellation of the contract. Please note that the account will not be terminated until the arrears have been settled.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response.
Our records indicate that the number in question was migrated to prepaid per REQ:*** and the contract for the other line has also expired however the contract is now on a month to month basis. The account is also 90 days in arrears.
kindly notify the account holder to contact our customer acre helpline on 808 for the cancellation of the contract. Please note that the account will not be terminated until the arrears have been settled.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply27 Jul 2015, 13:15
Official
Hello Andre 92th,
Thank you for posting.
Please accept our apologies for the delayed response.
Our records indicate that the number in question was migrated to prepaid per REQ:*** and the contract for the other line has also expired however the contract is now on a month to month basis. The account is also 90 days in arrears.
kindly notify the account holder to contact our customer acre helpline on 808 for the cancellation of the contract. Please note that the account will not be terminated until the arrears have been settled.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response.
Our records indicate that the number in question was migrated to prepaid per REQ:*** and the contract for the other line has also expired however the contract is now on a month to month basis. The account is also 90 days in arrears.
kindly notify the account holder to contact our customer acre helpline on 808 for the cancellation of the contract. Please note that the account will not be terminated until the arrears have been settled.
Regards,
Nomonde.
REQ:***