1 reviews | Active since Jul 2015
LACK OF SERVICE
The debit order going off my bank account is incorrect and they are deducting about R108 more every month than they should. I called the call centre 3 months ago to report the problem and was told it would be rectified and reversed but has not happened until now. I then sent an email with all of the relevant details to the customer support on 28 may 2015, ref no***8. I received a confirmation email that my complaint had reached them but have had no respons further. It clearly says on my statements that all billing queries need to be reported within 30 days to be rectified. I have done that so want to know when i will be reimbursed and i also want the previous months paid back because i refuse to pay for MTN'S lack of service. I am highly dissapointed and the fact that you cant handle your staff and strikes is not my problem.
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you are on the correct package and charged correctly.
Kindly note that your package is a MTN Broadband 1G TopUp which you are paying R78.07. The handset that was issued is a Samsung galaxy tab and it was not part of the package taken and therefore paying the difference of R157.89 as promo fees. The total price of the handset divided into 24 months of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you are on the correct package and charged correctly.
Kindly note that your package is a MTN Broadband 1G TopUp which you are paying R78.07. The handset that was issued is a Samsung galaxy tab and it was not part of the package taken and therefore paying the difference of R157.89 as promo fees. The total price of the handset divided into 24 months of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***