1 reviews | Active since Jun 2015
Lack of Service
Went in to start a new cellphone contract with mtn. <br> Then was told there is a problem with my sim swop, waiting over a month now for that issue to be resolved.<br> Consultant and branch manager are both using the strike as an excuse for the lack of service.<br> <br> Then get told that I apparently have an amount outstanding on another contract, which I do not.<br> Sent through a proof of payment to clear that up, but nothing happened.<br> Now I receive a statement showing I am being charged interest on the outstanding amount.<br> <br> I am shocked and disgusted that it could possibly take so long to sort out.<br> I regret ever choosing Mtn as my service provider.<br> Each time I visit the branch we are told 'Sorry there is nothing we can do.",2015-06-26 15:53:00"""
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the payment has been recieved and it does reflect accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the payment has been recieved and it does reflect accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***