CV
Carel V
1 reviews | Active since Feb 2014
18 Jun 2015, 07:16
Lack of service
Lack of service <br> Nonchalant behaviors around customer service<br> It has now been 2 months that I have requested to reduce the usage limit on both my phones<br> 1) It is impossible to get through to a consultant on the call centre
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Replies (1)
MTN South Africa's replyOfficial
19 Jun 2015, 13:16Hello Carel Visagie ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the usage limit has been loaded on the number ending in 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the usage limit has been loaded on the number ending in 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply19 Jun 2015, 13:16
Official
Hello Carel Visagie ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the usage limit has been loaded on the number ending in 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the usage limit has been loaded on the number ending in 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***