KC
KHANYISILE C
1 reviews | Active since Dec 2009
23 Apr 2015, 13:49
Lack of service
I have just received my statement with amounts that do not make any sense to me. Tried calling the MTN helpline and I am not able to get thru. I am getting frustrated due to the lack of service by MTN when it comes to customer assistance. This is not the first time I experience issues when trying to get service from MTN call centre. The 808 line never goes thru.<br> <br> I would highly appreciate some service.
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Replies (1)
MTN South Africa's replyOfficial
08 May 2015, 12:13Hello Hellow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th of every month , meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised, but this does not mean your account is in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th of every month , meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised, but this does not mean your account is in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 May 2015, 12:13
Official
Hello Hellow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th of every month , meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised, but this does not mean your account is in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th of every month , meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised, but this does not mean your account is in arrears.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***