Lack of service

<p>I called in Wednesday and spoke to Eunice Shabalala, I requested a tax certificate for this tax season 2017. I was put on hold for 13min and 45s to be exact and eventually hung up. I called again and spoke to Mpho and again another 15 min was put on hold. (Refer to your recordings ). Your service is pathetic. I want this statement e mailed to me on ********** by Monday. From the 1 march 2016 to 28 February 2017. Your calls to me on upgrading will be to cancel if this is not received by monday </p>