Lack of service

<p>Good Day</p> <p> </p> <p>Due to personal issues I was unable to pay off my mtn contract and My Mtn account was handed over to legal (VVM) where I had to pay it off. I paid it off and recieved a paid up letter. A month letter I checked my credit profile and to my surpise found out that I still owed Mtn. I tried several times to contact Mtn , a service request was done to their legal department to get back to me to resolve this issue. NO one contacted me via telephone, instead they contacted me via email with every email giving me a different amount. No one has tried to call me or made the effort to explain to me why. I have emailed the paid up letter to almost every consultant. I even contacted VVM and they said that they recieved the feedback saying I did pay off the account. Honestly speaking I am not getting help from MTN and I think this is pathetic service. Very poor indeed.</p>