1 reviews | Active since Jan 2013
Lack of service
<p>I am so tired of complaining about Mtn - I sound like a stuck record. I have written on their facebook page with a promise of phone call but have yet to receive this. since 02.11.2016 I have been asking for my cellphone account to be emailed to me and not SMS'd. I have again received my account via sms. When I upgraded my contract at the end of October I had R45 cash on my phone - not part of my contract but my own money. Yes, it is not a lot of money BUT IT'S MINE and Mtn have no right to remove that money and not return it. I was promised that this would be given back to me, but as yet, I am still waiting. I want this money back by the end of this week or I am laying 2 charges of theft - one against Mtn . I want a phone call today. Thank you.</p>
TWO DAYS LATER AND THE COURTESY OF A RESPONSE HAS NOT BEEN FORTHCOMING - DISGUSTING!!
TWO DAYS LATER AND THE COURTESY OF A RESPONSE HAS NOT BEEN FORTHCOMING - DISGUSTING!!
Good day Delicia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that your statement/invoice delivery method and email address have been updated as of 2017-01-06.
With regards to your airtime, please note that our records indicate that you had recharged with R60.00 airtime on 2016-10-18. R15.00 of this was used to purchase a 100MB weekly data bundle, leaving you with R45.00 airtime. You had an Internet session on 2016-10-18 17:19 that depleted your 100MB plus your R45.00 as the amount of data you had (100MB) was not enough to maintain and complete the session i.e. you were billed R45.00 for 45.455MB out of bundle rate.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Delicia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that your statement/invoice delivery method and email address have been updated as of 2017-01-06.
With regards to your airtime, please note that our records indicate that you had recharged with R60.00 airtime on 2016-10-18. R15.00 of this was used to purchase a 100MB weekly data bundle, leaving you with R45.00 airtime. You had an Internet session on 2016-10-18 17:19 that depleted your 100MB plus your R45.00 as the amount of data you had (100MB) was not enough to maintain and complete the session i.e. you were billed R45.00 for 45.455MB out of bundle rate.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***