DG
Diveshen G

1 reviews | Active since Oct 2017

27 Oct 2017, 13:03

Lack of service!!!

Upon calling ********** 667 took you guys 17 minutes to answer then a guy named sindy with a bull**** of an attitude picks up ! I told him that i want to know how much is going to be debited from my account as i have the s8 plus ! For r749 becaise mtn has not debited me last month i dont want to get a billshock ! After answering he said he going to transfer me there after he cut the call on me ! I will not pay for this contract ! And dare mtn black list me ! You guys treat new customers like ****!

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Oct 2017, 21:34
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that the amount to be deducted on the 31/10/2017 is R855.32 due to prorata.Should you have any queries relating to your account please contact our customer service (808)

We would like to assure you that we are actively working to improve our service levels.

regards

Mike Ramaboka

Complaints Management Team