Lack of service

<p>So, after waiting 2 weeks for my new phone after i upgraded, the phone broke within the first week and i have to wait another 4 - 8 weeks for a new phone?!?!?! To make things worse, nobody at MTN, especially the Piet Retief branch, are very helpfull in helping me to find out where in the process we are and to find a way to speed up the process. The shop staff (who had a really bad attitude towards me) tells me i must phone customer care, and customer care tells me to speak to the store manager and the store manager tells me there is nothing she can do. I didnt realise this was the quality of service i would recieve when i signed the contract. I am really considering to cancel my contract if this is the type of service i can expect for the next 24 months....</p>