1 reviews | Active since May 2016
Lack of service!
<p><span style="color: #555555; background-color: #ffffff;">I have been trying to cancel one of my cell phone contracts with Mtn since January 2016 I've phoned 808 countless times giving instructions for it to be canceled and still my contract has not been canceled and yet I'm being invoiced every month! Everytime I phone in I'm put on hold for sometimes 5 to 10 min or longer... And then I'm cut off... and I must phone in again having to explain my whole problem to a different person! I would definitely not recommend Mtn to anybody, their customer service is very bad! I just want my contract canceled. I have reference no's for every call, aswell as the dates and people's names I spoke to aswell as voice recordings of every call I made.</span></p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online . The Nashua contract has been cancelled and the cell number converted to prepaid as per request. The notes on the account do proof that you have requested for cancellation since Jan 2016. We have passed a credit for the invoices from Feb until May for the subscription fee.
Please allow +-2-24 hours for the number to pull through on the network.
The difference of R1098.81 need to be paid to bring the account to R0.00
Kind Regards,
Alice van der Merwe
Please allow +-2-24 hours for the number to pull through on the network.
The difference of R1098.81 need to be paid to bring the account to R0.00
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online . The Nashua contract has been cancelled and the cell number converted to prepaid as per request. The notes on the account do proof that you have requested for cancellation since Jan 2016. We have passed a credit for the invoices from Feb until May for the subscription fee.
Please allow +-2-24 hours for the number to pull through on the network.
The difference of R1098.81 need to be paid to bring the account to R0.00
Kind Regards,
Alice van der Merwe
Please allow +-2-24 hours for the number to pull through on the network.
The difference of R1098.81 need to be paid to bring the account to R0.00
Kind Regards,
Alice van der Merwe
REQ:***