YM
Yatish M
1 reviews | Active since May 2015
31 Mar 2016, 20:38
Lack of service
I am writing with reference to ***<br> <br> I am writing today to complain of the poor service I received from your company. I repeatedly tried to ask your representative answers off why my number was taken off your network. The account is up to date . the phone has not been used and a billing document has been e mailed. Should I pay for something I have not used ????? I have tried to discuss the situation with the call center and your East Rand Mall branch but they were unwilling to cooperate. Please do tell me how / what does it take to get your attention for a solution to this matter <br> <br> Lack of service<br> <br>
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MTN South Africa's replyOfficial
05 Apr 2016, 11:40Hello Yatish123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Apr 2016, 11:40
Official
Hello Yatish123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***