Lack of service

I recently visited an MTN store at Century City, Cape Town. I was informed that my request would be resolved after a few days. I decided to call the store on **********. I called the store several times, waited patiently for someone to answer the call yet, no one had. I then called the Century Boulevard store to enquire about an alternative number for the Century City store. The sales staff informed me that "the century city store does not answer calls". The person proceeded explaining that, "should anyone need to reach the store, she would need to email the store and request them to call me". NOW, I would be less likely to fuss if I were informed that the Century City store is having technical issues with their lines. However, the person (Jazz) whom I had spoken to at the Century Boulevard store, specifically told me telephonically that the Century City branch "does not answer calls". This is unheard of. Not to mention completely unexpectable. My gosh, this is supposed to be a well established organization. What was supposed to be a product related issue has now turned into a service related issue. My query has not been resolved at the time of this post. My particulars are: Eugene Hector contact: ********** email: ***********