1 reviews | Active since May 2015
Lack of response. unauthorised billing.
I note that there are only 592 satisfied MTN customers out of 13433 who lodged a complaint on this site - that is a mere 4%. <br> I wanted to migrate my cell number over to prepaid, and therefore cancel my contract with MTN. <br> I made sure that I notified MTN well in advance. My email dated 30.11.2014, and subsequent reminder 7.12.2014 refers.<br> On 11.12.2014 I received an email from Precious Seakatsie confirming my request to cancel the contract \....Please be advised of the contract expiry date: 2015-01-28 ...."<br> On 17.12.2014 I received the following response from Tatum Love \""....Please be advised that your notice has been escalated to our retentions department in order for us to have the contract cancelled. TEAM"
We are truly sorry for the breakdown in service and for delayed response. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Cancellations Department and requested that the prepaid migration be done and the account be corrected due to the late prepaid migraton being done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for delayed response. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Cancellations Department and requested that the prepaid migration be done and the account be corrected due to the late prepaid migraton being done.
Regards
Tim
MTN Complaints Management Team: REQ:***