LM
Lance M
1 reviews | Active since Dec 2017
24 Feb 2025, 16:45
lack of response - service
all I want to say at this stage is that you struggle to get in touch with the correct department within MTN, and then you can only mail them. So I mailed them and received an automatic response. so I wait the 24 hrs they refer to, nothing. then a response they require my ID. so mailed it to them sometime last week, Thursday or Wednesday. to date I have not heard a thing. So what does 24 hours turnaround mean? What does client service mean? Not sure, perhaps someone will be able to assist me to sort out my problem.
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Replies (2)LM
Lance M's updateReviewer Update
17 Mar 2025, 09:02well I wrote this on 24 February 2025, albeit the problem commenced on 13 February 2025. Today is the 17th of March 2025, over a month, and guess what. Yes, you guessed it. MTN did not respond to my post of 24th February 2025, or any other emails. I have received messages from either robotic responses or individuals not reading the emails from the first email, as the same question gets asked over and over. Please state your problem, and provide us your id so we can investigate and respond. I have sent my id number, the mobile number, the account and statement. They received more detail they requested, and Friday I received the same message. Please provide your id number so we can investigate with a description of your problem. Really!!! what is going on? Does MTN Not care to assist their long standing customers? obviously not looking at the way they treat me.
LM
Lance M's update17 Mar 2025, 09:02
Reviewer Update
well I wrote this on 24 February 2025, albeit the problem commenced on 13 February 2025. Today is the 17th of March 2025, over a month, and guess what. Yes, you guessed it. MTN did not respond to my post of 24th February 2025, or any other emails. I have received messages from either robotic responses or individuals not reading the emails from the first email, as the same question gets asked over and over. Please state your problem, and provide us your id so we can investigate and respond. I have sent my id number, the mobile number, the account and statement. They received more detail they requested, and Friday I received the same message. Please provide your id number so we can investigate with a description of your problem. Really!!! what is going on? Does MTN Not care to assist their long standing customers? obviously not looking at the way they treat me.
LM
Lance M's updateReviewer Update
26 Mar 2025, 12:31ok today is 25 March 2025, and I can report no progress had been made with MTN South Africa. What can you say? does MTN read these messages?
LM
Lance M's update26 Mar 2025, 12:31
Reviewer Update
ok today is 25 March 2025, and I can report no progress had been made with MTN South Africa. What can you say? does MTN read these messages?