Lack of response from retention department
I have calling the retentation department on the 808 to cancel my contract which is coming to an end on the 1st of October 2017, but the line is not been pick up, this has been for the past three weeks. I also sent an email last week, but no respose still. DMed on twitter and facebook,still no response. I am now more than convinced that I wantto break ties with MTN.
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team