CA
Cris A
1 reviews | Active since Jul 2015
04 Aug 2015, 11:41
Lack of response for 2 weeks
After contacting MTN for 2 weeks via email and phone and receiving absolutely no response from them, FINALLY today I managed to get hold of a human being by the name of Ayabulela (Aya) telephonically. He was extremely apologetic for MTN's lack of service which most probably has become the norm, but he made up for it by assisting with my query in a very efficient, professional and empathetic manner! <br> It is disturbing to realize a business as huge as this in South Africa is severely lacking in their service department and one wonders if any improvement will ever be able to be achieved?
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MTN South Africa's replyOfficial
19 Aug 2015, 11:42Hello CrisLA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have been experiencing a backlog of queries which affected our handling turnaround time. The matter is receiving high priority.
We are happy to be informed that Ayabulela assisted you professionally and was also apologetic. Kindly be advised that the system shows that the payment has been updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have been experiencing a backlog of queries which affected our handling turnaround time. The matter is receiving high priority.
We are happy to be informed that Ayabulela assisted you professionally and was also apologetic. Kindly be advised that the system shows that the payment has been updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Aug 2015, 11:42
Official
Hello CrisLA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have been experiencing a backlog of queries which affected our handling turnaround time. The matter is receiving high priority.
We are happy to be informed that Ayabulela assisted you professionally and was also apologetic. Kindly be advised that the system shows that the payment has been updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We have been experiencing a backlog of queries which affected our handling turnaround time. The matter is receiving high priority.
We are happy to be informed that Ayabulela assisted you professionally and was also apologetic. Kindly be advised that the system shows that the payment has been updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***