bG
bernadette G
1 reviews | Active since Jan 2016
14 Jan 2016, 18:24
lack of response by Altech/Mtn after dispute on ac
number ***- references - ***9 - *** - ***8 - 917882 - 917881 - 793678 - 849211 - 869274 - 871912 - At the end of May 2015 we received an account of R4700.00 for a data contract . We had this ****le for more than 4 years and never paid more than R194.00. when we made an enquiry to the account we were told we used about 7 Gb of data . We could not even use the internet at that time because we could not connect to the internet. As you can see according to the reference numbers we are now desperate to solve this issue.This is affecting our banking account as we need to return the debit orders . We do not get any feedback to resolve the problem. We do not mind paying but not for services we did not use.
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Replies (1)MTN South Africa's replyOfficial
18 Jan 2016, 15:19Hello bernadettex,
We are sorry for any inconvenience caused.
We see that the dispute you have is for the account that you hold with Autopage. We do not have access to you account, so you will need to contact them directly.
Please copy the link below into your web browser and complete the questionnaire to be submitted to their complaints management team:
http://www.autopage.co.za/contact-us/escalation-complaint
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We see that the dispute you have is for the account that you hold with Autopage. We do not have access to you account, so you will need to contact them directly.
Please copy the link below into your web browser and complete the questionnaire to be submitted to their complaints management team:
http://www.autopage.co.za/contact-us/escalation-complaint
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jan 2016, 15:19
Official
Hello bernadettex,
We are sorry for any inconvenience caused.
We see that the dispute you have is for the account that you hold with Autopage. We do not have access to you account, so you will need to contact them directly.
Please copy the link below into your web browser and complete the questionnaire to be submitted to their complaints management team:
http://www.autopage.co.za/contact-us/escalation-complaint
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We see that the dispute you have is for the account that you hold with Autopage. We do not have access to you account, so you will need to contact them directly.
Please copy the link below into your web browser and complete the questionnaire to be submitted to their complaints management team:
http://www.autopage.co.za/contact-us/escalation-complaint
Regards
Tim
MTN Complaints Management Team: REQ:***
