Lack of Response

I am writing to express my deep concern and frustration regarding the lack of response and resolution regarding our contract cancellation request, which has been ongoing since June 2023.

On November 8, 2023, the matter was escalated to the regional manager, and despite numerous follow-up emails, we have not received any satisfying feedback. The last communication from MTN was on Tuesday, November 21, and since then, there has been no further response.

As responsible customers, we have been diligent in our follow-ups, sending a follow-up email on Monday, November 27 and numerous unanswered calls, but unfortunately, we have not received any feedback.

This delay is causing considerable inconvenience, and we urge you to expedite the resolution of this matter. We need confirmation that our accounts have been successfully closed and that there is no outstanding amount.