CVdB
Charnelle Van den Berg
1 reviews | Active since Mar 2016
20 Mar 2016, 09:16
Lack of response
I have been a customer with Mtn for 4 years, however after this bad service I am strongly considering moving to another provider. I upgraded my phone and received the promotional 100gb, however after two weeks my remaining data just dissappeared. I called and they said they would investigate... because it was suppose to be valid for a month. Its been a month and I have not received any feedback or my remaining 80.2 gb that dissappeared. I am very annoyed at their lack of service and feedback. After many consultations no one seems to be able to assist me. I will cancel my contracts if this continues.
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Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 20:07Hello PhoenixBlue,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data bundle was deactivated when your package was corrected on 2016-02-22, we will engage with the relevant functional unit dealing with these matters to assist and resolve your problem accordingly
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data bundle was deactivated when your package was corrected on 2016-02-22, we will engage with the relevant functional unit dealing with these matters to assist and resolve your problem accordingly
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply22 Mar 2016, 20:07
Official
Hello PhoenixBlue,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data bundle was deactivated when your package was corrected on 2016-02-22, we will engage with the relevant functional unit dealing with these matters to assist and resolve your problem accordingly
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data bundle was deactivated when your package was corrected on 2016-02-22, we will engage with the relevant functional unit dealing with these matters to assist and resolve your problem accordingly
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***