LACK OF RESPONSE

On 20 October 2017 I wrote a complaint here for MTN under the heading Lack of Response. On 23 October 2017 I received the following response from Mtn complaints: Official private business reply

Good day Charmain,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst

Since then I have again received no response or feedback. I am still waiting now 6 weeks for my upgrades. Please call me on ********** 216