LACK OF RESPONSE

Here is my ongoing horror story with MTN direct sales.

On 19 September 2017 I app**** with MTN direct sales on ********** 667 to upgrade my tablet as our store in Vryheid did not have stock. They took all my details and I was told that delivery would take place within 7 to 10 working days.

Well we are now at the 20th of October and I have still not received my tablets. Calling the call centre is a nightmare, the guy that originally assisted me (Samuel) never returns my calls. I eventually got to speak to a supervisor by the name of Sharika who also promises to call and only called me once. After numerous calls to the call centre (holding on for between 10 to 30 minutes at a time) they eventually told me last Friday that the warehouse does not have stock. 10 Minutes later I was called by Shirika to advise that they had somehow managed to track down two tablets in the warehouse and they were on route to me.

I was overjoyed, I even received a sms from DSV confirming same. On Monday the 16th I phoned DSV and they advised that my parcel was on route to their Ladysmith branch and they would call me with delivery details. Needles to say that when I eventually followed up yesterday I was advised by DSV that my parcel was lost in transit and that they had called MTN to reissue my order.

So another long phone call to the direct sales to speak to Gregory this time who put me on hold for a further 5 minutes only to inform me that Sharika would call me back.

Well I have received no phone call from her…………………….I don’t know what to do now. I am paying already for two tablets that I do not have.