KC
Keith C

1 reviews | Active since Oct 2010

18 Mar 2016, 10:54

Lack of respect

Good day,<br> <br> I received a call from a lady named Patience offering me extra data at a reduced rate. I took the call and listened to what she had to say. I did some quick calculations and worked out it really was not going to pay me for this service to be added to my account. I said in an extremely polite manner that I was not going to take up the offer for the service. <br> <br> There was no thank you for your time or good bye- the call was put down in my ear. I am not the one that called her and took time out of her schedule. I listened to what she had to offer and was pleasant to her and she was rude to me for no reason. I understand call center work is not easy, but slamming a phone down for no reason is unacceptable. All she needed to say was thank you and good bye!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Mar 2016, 08:48
Official
Hello krc75,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service and thank you for information.

We have sent the complaint to the Supervisor responsible for the team to pull the recordings and address the agent on services Etiquette.

Have a great Easter weekend and drive safe.

Kind Regards,

Alice van der Merwe

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