1 reviews | Active since Jul 2011
Lack of proper customer service
So on Friday the 24th of June 2015 at around 1 pm to 1:30 pm, I went to this MTN store across Woolworths, next to GAME, in Rosebank, to RICA my SIM.<br> <br> I get in and there's a lady waiting already and two sitting. I stand there and this lady comes through to the front. Doesn't greet me. Doesn't acknowledge my presence there. Then her colleague comes in and assists this lady that was already there at the counter being assisted with an application or something. She too doesn't greet or acknowledge me. After probably 10 - 15 minutes or so of standing there like a lost person, the first lady asks me to come through. And I looked at her and asked her \are you serious? After almost 10 minutes of standing here you ask if you can help me?"And she's like \""oh ok. I was busy.\"" and whatever else she mumbled. She made no further attempts to \""rescue / rectify\"" the situation. So I asked the 2nd lady to get the guy that was at the back to come and assist me. To which she rep**** that he's currently busy"
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and assure you that this incident will be escalated to the management team of The Rosebank store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Bronwyn
REQ:***
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and assure you that this incident will be escalated to the management team of The Rosebank store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Bronwyn
REQ:***
