SM
Sakhile M
1 reviews | Active since Sept 2015
10 Sept 2015, 18:57
Lack of progress
I sent in a insurance claim over 4 months ago, at the time I was told that it would probably not be dealt with any time soon because of the mtn strike. I faxed in my claim which still hasn't been responded to 4 months later. I emailed customer care which then in turn gave me mtn sp insurance's customer number which isn't functional at all.i than tried to access mtn active which just leads me to a error message
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 11:31Hello Sakhilemabilane,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 11:31
Official
Hello Sakhilemabilane,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,