1 reviews | Active since Nov 2012
Lack of Professionalism
<p>I received a call from VVM (MTN collectors) and a lady by the name of Mary was on the line. wooow, how rude can that woman be. The TONE this lady used when she spoke to me was downright disgusting all up on me as if I borrowed sum’from her shouting "Go and Pay" at me like we on some soccer match..... </p> <p> </p> <p>She should have just explained that i should pay the balance at ABSA instead on MTN store, how difficult can that be?? I think the most important point is for VVM to focus on team professionalism as this just leaves a red mark on them. </p>
Good day Mabs,
We apologize for the inconvenience experienced due to the unprofessional behaviour received from a VVM consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour with our debt collector partners.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Mabs,
We apologize for the inconvenience experienced due to the unprofessional behaviour received from a VVM consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour with our debt collector partners.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********