GS
Gavin S

1 reviews | Active since Jul 2013

28 Jan 2015, 14:01

Lack of net work

Hi I call ed the call center in November 2014 to say that the service is really poor and constant dropped calls.<br> They said that there is a power problem with the tower at the Rand burg police station.<br> Two months later I went tho the center in Rivonia road were they gave me a number to call only to be told the same thing, is wrong with the tower.<br> Enough is enough I have to run a business from home and is impossible , over two months to fix a tower.<br> Appart fron loss of business when my alarm go's off ADT can't get me and I can't get them hence get charged for extra call outs.<br> Do i need to change to Vodacom??

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2015, 09:56
Official
Hello G Scates,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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