Lack of knowledge and interest
<p>For the past two days i have been in contact with MTN 808 on an hourly basis to try and get my data up and running. Every time i speak to a different agent and every time a different story. This is affecting my work as i lost 2 days of productivity and all they can say is "we will escalate the issue". You can not get hold of anyone with a bit of sense. </p> <p> </p> <p>FRUSTRATING!!!!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly contact our technical division on 1555 they will be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly contact our technical division on 1555 they will be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8