1 reviews | Active since Jul 2016
Lack of interest in ***** case
<p>I discovered a *****ulant debit order on my bank account from MTN. I did query it with MTN and I did all they asked of me. I requested from them documentation about the account and I was told to phone back in a week, maybe they will have an answer for me. It is funny how you can open an account in 20 minutes, but it will take weeks for me to have proof of that account. My credit score is affected and it feels like MTN is not helpfull in resolving this quickly. This is most frustrating and unprofessional from MTN</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the ***** division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the ***** division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********