lack of intelligence

Good day, I am so upset with the MTN Sim Swap procedure, i tried several times via self service on questionnaire (not working) and call center (fatrating) to get my old number that i lost on the 9th mar 2019. it is so frustrating to be asked such Foolish questions, i mean , the number is under my ID, why ask me so many questions of people i called,WHICH PHONE WAS I USING AND AIR TIME AND PRICE PLAN, ???? jerrrrr I DON'T EVEN REMEMBER BECAUSE I DON'T GO AROUND TRYING TO UPDATE MY PRICE PLAN EVERYDAY OR SEND PEOPLE PLEASE CALL MEs.

FOR THE RECORD, VODACOM IS MUCH BETTER THAN YOU IF YOU DIDN'T KNOW, THEY ASKED 1 - LAST RECHARGE 2 PREVIOUS PLAN, THAT WAS ALL I GOT MY NUMBER IN 2-3-HRS TIME

WHAT IS WRONG WITH MTN. I'M WAS TOLD NOW TO GO TO POLICE STATION DO AFFIDAVIT, OR FAX, WHO'S PETROL MONEY IS SUPPOSE TO GO THERE. I HATE MTN AND I WANT MY NUMBER ASAP MY OLD NUMBER :my old ********** 194 i want it link it to new ********** 617: barc ********** 527-p 4205 w13.1 puk ********** 7