Lack of integrity

On the 6 March 2015 12H12 I've contacted the call centre and was transfers to the retention department whereby I was helped by Tembi Mathotoyo (call reff#***) assist me by cancelling contract, she informed me that the airtime that was on the number at the time can be transferred to my prepaid sim card 24hrs later with the migration has been completed. I then decided to call them back on the 11th March 2015 14h10 and was helped by Simon Mogolaka (call ***). I them ask him to transfer me to the retention department at the time he couldn't due to the hi volumes of call the retention department has at the time. Because I was advised to call back after 24hrs I asked Simons what's the implications when the airtime needs to be transferred back to a client. He them informed me no request was logged with the team leader and no notes was made on the system whereby Tembi has informed me the notes has been made on the system.<br> This I deemed as highly unprofessional because why would you say anything the client want to hear at a time and it not the truth!!!