1 reviews | Active since Dec 2015

27 Oct 2016, 22:52

Lack of information

<p>I called in just now, spoke to jabulane, I told him that I received no sms from MTN saying " Y'ello, you've successfully loaded a 100MB bolt on weekly data bundle." and wanted to find out if I subscribed to anything so I can be unsubscribed but Jabulane doesn't know what I was taking about, said anything doesn't send such smses, I've had this problem before with the 1gig data that was sent to me. If I am subscribed please unsubscribe me please. I'll be calling to check if it's done, if not I'll keep writing on hello peter. please take this Jabulane guy for training. Product knowledge is very important </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Oct 2016, 07:58
Official

Good day,

Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems have not yet updated records for the 28 October 2016. We have however escalated this matter to the Network department for assistance. If there is a subscription found without your consent then it will be refunded back to you.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Ishie