LACK OF INFORMATION!

Even when this is not their fault,mtn just finds a way to mess things up. My account was in arrears and when I contacted the call center was advised that it's been handed over to the legal department and when I asked for the legal department's contact details I was told the call center staff is not allowed to give out the details. I then asked how do I get assistance if I can't contact them(legal) directly,the consultant told me he would have to send an email to legal asking them to call me. After waiting for TWO DAYS no one has gotten back to me and I called the call center again and this time around I got a different respond. There is apparently a number for this mysterious legal department and when I call it ..turns out it's an external collections company that doesn't know anything about my account(after providing my id numbers). I called the call center again and guess what??yet another story....a query has to be logged,blah blah blah!really!all this just to get information on how to reactivate my suspended sim. I have since made a payment into mtn's absa account thinking that would help matters, but noo. ACCOUNT STILL WITH THE LEGAL DEPARTMENT!!! PATHETIC SERVICE.