Lack of good customer service. Unprofessional staff.

Good evening. So today the unfortunate happened where I accidentally broke my phone, and decided to buy a new phone instead of fixing the broken one.

Northgate shopping centre is the closest from my workplace,rushed to MTN ( shop number 1 entrance 2) to see if I'd qualify to get a new phone. This was just after 4pm. I was assisted by a kind gentleman Kulani Baloyi, his service was so good, him and the guy in the Oppo golf shirt (forgot to ask for his name),as well as Mohau. These gentlemen have good customer service. Now the downfall of my experience being in that store,was how the ladies and some guy who opened the door for as I was leaving, behaved like a bunch of school kids, unprofessional and with complete lack of good customer skills. This bunch of employees kept reminding Kulani to finish up as it was beyond their knock off time, we had to rush through the whole process,and as a result not much was explained to me..I don't blame Kulani, because at one point I even asked him to calm down and slow down and not listen to his colleagues and their unprofessional remarks. The gent who opened the door for me said he's got kids to go to, so Kulani should therefore hurry, the lady sitting opposite Kulani's desk in a yellow MTN shirt asked him if he saw what time it was. I was desperate for a phone,and at some point felt like just standing up and go to another store or something. I felt undermined and belittled by their awkward behaviour. Couldn't they wait until I was gone to say all of that nonsense??..All I could do was **** a smile and pretend to be ok. I need feedback on how this matter will be handled. I need those ladies and gent, to learn the importance of good customer skills, respect for their jobs,and how to keep their nasty remarks and moans to themselves. Going forward,if this is how staff members treat a client who's bringing in business, regardless of how small it is, there should be a rule that there will be no sale of cellphones after 4pm.

Also I've just seen a R1555 scheduled for deduction from my bank account from you .I took a R299 pm phone, and I know the first debit order will be a bit higher due to connectivity fees, but R1555?? Unless if there's something Kulani failed to explain to me, with all the pressure he got from his colleagues.

Thank you.